Emerald Green Mermaid Gown

Shipping Policy

Domestic Shipping (India)

• Ready-to-Ship Products: Delivered within 7–10 business days from order confirmation.
• Customized & Made-to-Measure Products: Delivered within 25–30 business days to ensure every detail is crafted perfectly for you.
• Express Delivery: Available on request. Contact us at ritiveshofficial@gmail.com or call +91-9599286083.
• Free Shipping: Available on all orders across India.
• Cash on Delivery (COD): Available for all domestic orders.

International Shipping

• Standard Delivery: 15–30 business days
• Express Delivery: Available on request. Contact ritiveshofficial@gmail.com or call +91-9599286083.
• Returns/Exchanges: Not applicable for international orders unless the product is defective or incorrect.

Delivery Issues & Claims

If your package appears tampered with or damaged, please refuse delivery and contact us immediately at +91-9599286083 or ritiveshofficial@gmail.com with your order number.

Any claims for missing or damaged items must be reported on the same day of delivery.

Shipping & Tracking

Once your order is shipped, you will receive an SMS or email with the courier name and tracking link.

Please ensure your shipping address is correct. Any address errors or re-shipments will result in additional charges borne by the customer.

Cancellation Policy

You can cancel your order within 24 hours of placing it through the My Orders section or by contacting us at info@ritivesh.com or +91-9599286083 (Mon–Sat, 11 AM – 7 PM).

Custom-made or made-to-measure orders cannot be cancelled once confirmed.

Ritivesh by Ritika Aggarwal reserves the right to cancel any order at its sole discretion.

Returns Policy

We offer a 2-day return window. You can request a return within 2 days of receiving your order.

To qualify for a return, please ensure the item is:

• Unworn and unused
• In its original packaging with tags attached
• Accompanied by a receipt or proof of purchase

To initiate a return, visit the My Orders section or email us at ritiveshofficial@gmail.com. Items sent back without prior approval will not be accepted.

If your return is approved, we will send you a return shipping label and clear instructions on how to send the product back.

For any return-related queries, contact us at ritiveshofficial@gmail.com.